Enjoy Peace of Mind With
24-Hour Professional Support
Now available globally as an upgraded support tier.
Easy Access to Paid Support
Getting started with Professional Support is straightforward. Simply visit the UniFi Site Manager.
Activate in the Site Manager at unifi.ui.com
Meet Your Dedicated UniFi Professional via 1-on-1 Video Call (Optional)
Receive Priority Support by Phone, Video Call, and Email
Expertise at Your Fingertips
Our dedicated team of UniFi Engineers, stationed in the US and Europe, is highly trained and qualified to assist with any queries or issues you might encounter.
Hear From Our Satisfied Clients
My Support Engineer was awesome to work with. Great troubleshooting skills and was very helpful the entire process!
Fantastic support with knowledgeable personnel. Highly recommended.
I will pay for the service forever as long as you guys continue to put knowledgeable and well-trained engineers, like the ones I had the pleasure of working with, on the support team. Awesome work.
Continued Commitment to Free Support
UniFi remains committed to rethinking IT without license fees. Professional Site Support is optional. Our existing chat and 24/7 email support remain free of charge.
Three Global Offices Dedicated to Support
Premium Professional Support
We staff our Professional Site Support team with expert network engineers specifically trained to architect, install, and operate large-scale UniFi deployments.
Our 24-hour phone support coverage ensures you receive rapid, high-touch assistance during and outside of business hours for ultimate assurance.
Work with a dedicated member of our Professional Site Support team that understands your deployment's configuration history for efficient problem solving and consultation.
