OUR TERMS AND CONDITIONS WERE UPDATED ON MARCH 9, 2023

Ubiquiti Inc. and its subsidiaries (collectively “Ubiquiti” or “we”) sells products (“Products”) at https://store.ui.com/ and https://store.amplifi.com/ (the “AmpliFi Store”). The term “Stores” means the UI Store and the AmpliFi Store.

These Terms and Conditions (these “Terms”) govern your order and purchase of any Products on the Stores.

BY ACCESSING OR PLACING AN ORDER ON ANY OF THE STORES, YOU ARE AGREEING TO BE BOUND BY THESE TERMS. ALL ADDITIONAL GUIDELINES, TERMS, OR RULES ON THE STORES, INCLUDING THE GENERAL TERMS OF SERVICE, THE PRIVACY POLICY AND THE LIMITED WARRANTY ARE INCORPORATED BY REFERENCE INTO THESE TERMS AND YOU ARE AGREEING TO ACCEPT AND ABIDE BY THEM BY ACCESSING OR PLACING AN ORDER ON ANY OF THE STORES.

FOR IMPORTANT DISCLAIMERS OF WARRANTY AND LIMITATION OF LIABILITY, SEE SECTION IV.

• Order and Pricing
  • We may, in our sole discretion, refuse or cancel any order and limit order quantity. You agree that your order is an offer to buy the Products or services listed in your order. Your receipt of a confirmation from us, however, does not constitute an acceptance of your order; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel your order, we will refund you the full amount paid.
  • We strive to communicate accurate pricing and Product information but will not be held responsible for any pricing, typographical or other errors in such communications. Additionally, we may make changes to any Product or services offered on any of the Stores, or to the applicable prices for any such Products or services, at any time, without notice. The materials on the Stores with respect to Products and services may be out of date, and we make no commitment to update the materials on the Stores with respect to such Products and services.
  • Prices shown are in U.S. Dollars. If you are paying for your order with an international credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
• Shipping; Availability
  • The title of the purchased Products passes to you when the Product is shipped. You acknowledge that shipment or delivery dates may not be available when your order is placed, including, but not limited to, orders for Products with extended lead time. While we work hard to ship out orders as soon as possible, there may be certain circumstances that delay your order, such as low Product availability. If any shipment or delivery dates are provided to you, you agree that all shipment or delivery dates are estimates only and agree that in no event will we be liable for any loss, damage or penalty resulting from any delay in shipment or delivery.
  • Ubiquiti may make partial shipments of your order, to be separately invoiced and paid for when due. Any delay in delivery of any instalment will not relieve you of your obligation to accept the remaining deliveries. Ubiquiti shall not be liable for any failure to ship complete orders or for any shipment delay.
• Returns
  • Refunds
    • Unopened Products: Any unopened Product purchased directly from the Stores may be returned for a refund within 30 days of purchase with a valid proof of purchase.
    • Opened Products: Products purchased directly from the Stores that are opened may be returned for a refund subject to the following conditions.
      • Items may only be returned within 14 days of purchase.
      • A 15% restocking fee may be applied.
      • Products are non-refundable if they are damaged, abused or missing any accessories.
    • Products purchased from the “Early Access” portion of the UI Store (the “Early Access Products”) are not eligible for refunds. For replacement, please see Section III(b).
    • To return Products under these conditions:
      • Registered Users: Sign in to your UI Account, open the Order Status page, and click the Product's Return button.
      • Guests: Open the Order Status page linked in your order confirmation email and click the Product’s Return button.
  • Defective Products
    • Defective Products purchased from the Stores may be returned for repair or replacement by submitting a Return Merchandise Authorization (“RMA”) request if they are under warranty. For more information, please review the Limited Warranty.
    • An Early Access Product may be returned for repair or replacement if defective by submitting a RMA request. You acknowledge and agree that your exclusive remedy and Ubiquiti’s sole obligation with respect to any Early Access Product is to supply a replacement Product or, at Ubiquiti’s sole discretion, repair such defective Product.
    • To submit a request for repair or replacement of any defective Products, please submit a Return Merchandise Authorization request here.
  • In either case of return under Sections III(a) or (b), you are responsible for all shipping charges of returned items and cost to insure the shipment or accept the risk of loss or damage during shipment.
  • For Products purchased from a third-party retail store, each individual retailer will have its own returns policy. Please contact the retailer you purchased from to determine its return policy and process. The return policy described in this Section III applies to Products purchased directly from the Stores.
• Limitations of Warranty and Liability
  • The warranty for the Product is set forth in the Limited Warranty.
  • DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UBIQUITI DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO ANY PRODUCT OR SERVICE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR NON-INFRINGEMENT. ANY STATEMENTS OR REPRESENTATIONS ABOUT THE PRODUCTS AND ITS FEATURES OR FUNCTIONALITY AND ANY COMMUNICATION WITH YOU IS FOR INFORMATION PURPOSES ONLY, AND DOES NOT CONSTITUTE A WARRANTY OR REPRESENTATION. WITHOUT LIMITING THE FOREGOING, UBIQUITI DOES NOT WARRANT THAT THE OPERATION, OUTPUT OR IMPLEMENTATION OF THE PRODUCTS WILL: (I) MEET YOUR REQUIREMENTS; (II) BE UNINTERRUPTED, ERROR-FREE, ACCURATE, RELIABLE OR COMPLETE; (III) BE COMPATIBLE WITH YOUR HOME NETWORK, COMPUTER OR MOBILE DEVICE; OR (IV) THAT UBIQUITI OR ANY THIRD PARTY WILL RESOLVE ANY PARTICULAR SUPPORT REQUEST OR FIX ANY ERRORS OR THAT SUCH RESOLUTION WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
  • FOR EARLY ACCESS PRODUCTS. YOU HEREBY ACKNOWLEDGE AND AGREE THAT THE PRODUCTS ARE (I) PRE-RELEASE PRODUCTS AND MAY CONTAIN DEFECTS (II) NOT INTENDED OR COMPLETED FOR COMMERCIAL USE AND MAY THEREFORE CONTAIN ERRORS, BUGS OR SIMILAR UNSTABLE CHARACTERISTICS, NOT TYPICAL OF COMMERCIALLY RELEASED ITEMS. SUCH CHARACTERISTICS MAY NEGATIVELY AFFECT THE OPERATION OF PREVIOUSLY INSTALLED SOFTWARE AND/OR HARDWARE OR OTHER EQUIPMENT ON WHICH ANY PRODUCT IS INSTALLED OR WITH WHICH IT IS USED. YOU ARE ADVISED TO SAFEGUARD IMPORTANT DATA, TO USE CAUTION AND NOT TO RELY IN ANY WAY ON THE CORRECT FUNCTIONING OR PERFORMANCE OF THE SOFTWARE, PRODUCTS AND/OR ACCOMPANYING MATERIALS.
  • LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES WILL UBIQUITI OR ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, AGENTS OR LICENSORS BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY OR OTHERWISE) FOR ANY DAMAGES WHATSOEVER, INCLUDING DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF MONEY, REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR USE OR PURCHASE OF ANY PRODUCT ON ANY STORE, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE). IF, NOTWITHSTANDING THESE TERMS, UBIQUITI IS FOUND TO BE LIABLE, THE LIABILITY OF UBIQUITI AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, AGENTS, OR LICENSORS TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE FEES ACTUALLY PAID BY YOU TO UBIQUITI FOR THE SERVICES OR PRODUCT AT ISSUE IN THE PRIOR 12 MONTHS. THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. To the extent that Ubiquiti may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of Ubiquiti’s liability will be the minimum permitted under such applicable law.
• End User Only. Ubiquiti sells and ships Products purchased on the Stores to end-users only, and Ubiquiti reserves the right to refuse or cancel your order if we suspect you are purchasing Products for resale.
• Export Regulation. Products purchased from the Stores are of U.S. origin and are subject to U.S. and foreign export control laws and regulations. You may not use or export or re-export any Product or service offered on the Stores in violation of any applicable laws or regulations, including, without limitation, the U.S. export laws and regulations.