OUR TERMS AND CONDITIONS WERE UPDATED ON OCTOBER 28, 2022

These Terms and Conditions (these “Terms”) govern your order and purchase of any Ubiquiti products (the “Products”) on the webstore at https://tw.store.ui.com/ (the “Store”). These Terms set out the rights and obligations of all users (“you" or "your") and those of Ubiquiti (Taiwan) Sales Ltd. and affiliates ("us", "we" or "Ubiquiti") in relation to the goods and services offered by Ubiquiti through the Store or any of the other websites to which we may link (collectively known as the "Sites"). Before you click on the "Complete Order" button at the end of the ordering process, please carefully read these Terms.

BY ACCESSING OR PLACING AN ORDER ON ANY OF THE SITES, YOU ARE AGREEING TO BE BOUND BY THESE TERMS. ALL ADDITIONAL GUIDELINES, TERMS, OR RULES ON THE SITES, INCLUDING THE GENERAL TERMS OF SERVICE, THE PRIVACY POLICY AND THE LIMITED WARRANTY ARE INCORPORATED BY REFERENCE INTO THESE TERMS AND YOU ARE AGREEING TO ACCEPT AND ABIDE BY THEM BY ACCESSING OR PLACING AN ORDER ON ANY OF THE SITES.

FOR IMPORTANT DISCLAIMERS OF WARRANTY AND LIMITATION OF LIABILITY, SEE SECTION IV.

To get in touch with Ubiquiti regarding your order on the Store, please email us at support.tw@ui.com.

• Order and Pricing
  • Before we expressly provide our confirmation in writing or other digital/electronic format to accept your order, we may, in our sole discretion, refuse or cancel any order and limit order quantity. You agree that your order is an offer to buy the products or services listed in your order. Your receipt of a confirmation from us, however, does not constitute an acceptance of your order; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel your order, we will refund you the full amount paid.
  • We strive to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical or other errors in such communications. Additionally, before we expressly provide our confirmation in writing or other digital/electronic format to accept your order, we may make changes to any product or services offered on any of the Sites, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Sites with respect to products and services may be out of date, and we make no commitment to update the materials on the Sites with respect to such products and services.
  • Prices shown are in Taiwan dollars. If you are paying for your order with an international credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
• Shipping
  • The title of the purchased products passes to you when the product is shipped. While we work hard to ship out orders as soon as possible, there may be certain circumstances that delay your order, such as low product availability. You acknowledge that all scheduled shipment dates are estimates only and agree that in no event will we be liable for any loss, damage or penalty resulting from any delay in shipment or delivery.
  • If your order is received before 10 AM CST, we do our best to ship same day. Otherwise, we will do our best to ship on the next working day.
• Returns
  • “Change of Mind” Returns
    • Except for any product that is (i) tailor-made for you; or (ii) opened audio/video product or computer software which is designated on any Site as non-returnable, any product purchased directly from the Store may be returned for a refund subject to the following conditions:
      • Items may only be returned within 7 days upon receipt by giving written notice or returning the purchased products to us.
      • Items must be returned in original unopened packaging with the proof of purchase. Products are non-refundable if they are damaged, abused or missing any accessories.
    • To return Products under these conditions, please contact support.tw@ui.com.
  • Defective Products
    • Defective Products purchased from the Store may be returned for repair or replacement by submitting a Return Merchandise Authorization (“RMA”) request if they are under warranty. You are responsible for all shipping charges of returned items and cost to insure the shipment or accept the risk of loss or damage during shipment For more information, please review the Limited Warranty.
    • To submit a request for repair or replacement of any defective Products, please contact support.tw@ui.com.
  • For products purchased from a third-party retail store, each individual retailer will have its own returns policy. Please contact the retailer you purchased from to determine its return policy and process. The return policy described in this Section III applies to Products purchased directly from the Sites.
• Limitations of Warranty and Liability
  • The warranty for the product is set forth in the Limited Warranty.
  • DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UBIQUITI DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO ANY PRODUCT OR SERVICE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR NON-INFRINGEMENT. ANY STATEMENTS OR REPRESENTATIONS ABOUT THE SERVICES AND ITS FEATURES OR FUNCTIONALITY AND ANY COMMUNICATION WITH YOU IS FOR INFORMATION PURPOSES ONLY, AND DOES NOT CONSTITUTE A WARRANTY OR REPRESENTATION. WITHOUT LIMITING THE FOREGOING, UBIQUITI DOES NOT WARRANT THAT THE OPERATION, OUTPUT OR IMPLEMENTATION OF THE SERVICES WILL: (I) MEET YOUR REQUIREMENTS;(II) BE UNINTERRUPTED, ERROR-FREE, ACCURATE, RELIABLE OR COMPLETE; (III) BE COMPATIBLE WITH YOUR HOME NETWORK, COMPUTER OR MOBILE DEVICE; OR (IV) THAT UBIQUITI OR ANY THIRD PARTY WILL RESOLVE ANY PARTICULAR SUPPORT REQUEST OR FIX ANY ERRORS OR THAT SUCH RESOLUTION WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
  • LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL UBIQUITI OR ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, AGENTS OR LICENSORS BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY OR OTHERWISE) FOR ANY DAMAGES WHATSOEVER, INCLUDING DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF MONEY, REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR USE OR PURCHASE OF ANY PRODUCT ON ANY SITE, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE). IF, NOTWITHSTANDING THESE TERMS, UBIQUITI IS FOUND TO BE LIABLE, THE LIABILITY OF UBIQUITI AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, AGENTS, OR LICENSORS TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE FEES ACTUALLY PAID BY YOU TO UBIQUITI FOR THE SERVICES OR PRODUCT AT ISSUE IN THE PRIOR 12 MONTHS. THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM.

    To the extent that Ubiquiti may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of Ubiquiti’s liability will be the minimum permitted under such applicable law.

• End User Only. Ubiquiti sells and ships products purchased on the Sites to end-users only, and Ubiquiti reserves the right to refuse or cancel your order if we suspect you are purchasing products for resale.
• Export Regulation. Products purchased from the Sites are of U.S. origin and are subject to U.S. and foreign export control laws and regulations. You may not use or export or re-export any product or service offered on the Sites in violation of any applicable laws or regulations, including, without limitation, the U.S. export laws and regulations. Please visit this link for more information.
• Severability. If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
• Entire Agreement. These Terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the purchase of any products and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.