OUR TERMS AND CONDITIONS WERE UPDATED ON JUNE 17, 2024

These Terms and Conditions (these “Terms”) govern your order and purchase of any Ubiquiti products (the “Products”) on the webstore at https://uk.store.ui.com (the “Store”).

BY ACCESSING OR PLACING AN ORDER ON THE STORE, YOU ARE AGREEING TO BE BOUND BY THESE TERMS. ALL ADDITIONAL GUIDELINES, TERMS, OR RULES ON THE STORES, INCLUDING THE GENERAL  TERMS OF SERVICE, THE PRIVACY POLICY AND THE LIMITED WARRANTY ARE INCORPORATED BY REFERENCE INTO THESE TERMS AND YOU ARE AGREEING TO ACCEPT AND ABIDE BY THEM BY ACCESSING OR PLACING AN ORDER ON THE STORE.

FOR IMPORTANT DISCLAIMERS OF WARRANTY AND LIMITATION OF LIABILITY, SEE SECTION IV.

• Order and Pricing
  • Ordering/Conclusion of Contract. The information set out in the Terms and the detail contained on the Store does not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products shall exist between you and Ubiquiti until your order has been accepted by us. Your receipt of a confirmation from us does not constitute an acceptance of your order; we are simply confirming that we received your order. All orders are subject to further acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the "Shipment Confirmation”). The contract for the purchase of a product between us (the “Contract”) will only be formed when we send you the Shipment Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation.
  • Refusal of Order. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Shipment Confirmation. We reserve the right at any time after receiving your order and prior to issuing a Shipping Confirmation to accept or decline your order for any reason. If we cancel your order, we will refund you the full amount paid.
  • Prices shown are in British Pound sterling. If you are paying for your order with an international credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
• Shipping.

  The title of the purchased Products passes to you when the Product is shipped. While we work hard to ship out orders as soon as possible, there may be certain circumstances that delay your order, such as low Product availability. You acknowledge that all scheduled shipment dates are estimates only and agree that in no event will we be liable for any loss, damage or penalty resulting from any delay in shipment or delivery.

• Returns
  • Right to Withdraw.
    • You may cancel your order at any time within 14 days after the product has been delivered by providing us with notice in writing pursuant to subsection (iv) within that same time period (the “Withdrawal”). You will be responsible for the direct cost of shipping the products back to Ubiquiti and must do so within 14 days of submitting the Withdrawal.
    • You will be refunded in full, including the delivery costs (but excluding the additional costs that arise because you have selected a method of delivery other than the standard delivery offered by us), once we have received the returned product(s).
    • You should be aware that you are under an obligation to take reasonable care of the product(s) while they are in your possession. This means including all of the product(s) instructions, documents and wrappings when returning the product(s) and returning the product(s) in the same condition as received. Failure to exercise such reasonable care may, depending on the circumstances, give rise to a right of action against you for breach of statutory duty.
    • To return products under these conditions, please submit the Withdrawal either through Ubiquiti’s form or contact us at uk.store@ui.com.
  • Defective products
    • In circumstances where you consider that the product does not conform to the Contract at the time of delivery, such product may be returned for repair or replacement by submitting a Return Merchandise Authorization (“RMA”) request. For more information, please review the Limited Warranty.
    • To submit a request for repair or replacement of any defective products, please submit a RMA request here.
    • Ubiquiti will reimburse you for any reasonable costs incurred by you in returning the defective product.
    • Products are non-refundable if they are damaged beyond reasonable wear and tear, abused or missing any accessories.
  • For products purchased from a third-party retail store, each individual retailer will have its own returns policy. Please contact the retailer you purchased from to determine its return policy and process. The return policy described in this Section IV applies to products purchased directly from the Store.
• Limitations of Warranty and Liability
  • The warranty for the Product is set forth in the Limited Warranty.
  • DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UBIQUITI DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO ANY PRODUCT OR SERVICE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR NON-INFRINGEMENT. ANY STATEMENTS OR REPRESENTATIONS ABOUT THE PRODUCTS AND ITS FEATURES OR FUNCTIONALITY AND ANY COMMUNICATION WITH YOU IS FOR INFORMATION PURPOSES ONLY, AND DOES NOT CONSTITUTE A WARRANTY OR REPRESENTATION. WITHOUT LIMITING THE FOREGOING, UBIQUITI DOES NOT WARRANT THAT THE OPERATION, OUTPUT OR IMPLEMENTATION OF THE PRODUCTS WILL: (I) MEET YOUR REQUIREMENTS; (II) BE UNINTERRUPTED, ERROR-FREE, ACCURATE, RELIABLE OR COMPLETE; (III) BE COMPATIBLE WITH YOUR HOME NETWORK, COMPUTER OR MOBILE DEVICE; OR (IV) THAT UBIQUITI OR ANY THIRD PARTY WILL RESOLVE ANY PARTICULAR SUPPORT REQUEST OR FIX ANY ERRORS OR THAT SUCH RESOLUTION WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
  • LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES WILL UBIQUITI OR ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, AGENTS OR LICENSORS BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY OR OTHERWISE) FOR ANY DAMAGES WHATSOEVER, INCLUDING DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF MONEY, REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR USE OR PURCHASE OF ANY PRODUCT ON ANY STORE, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE). IF, NOTWITHSTANDING THESE TERMS, UBIQUITI IS FOUND TO BE LIABLE, THE LIABILITY OF UBIQUITI AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, AGENTS, OR LICENSORS TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE FEES ACTUALLY PAID BY YOU TO UBIQUITI FOR THE SERVICES OR PRODUCT AT ISSUE IN THE PRIOR 12 MONTHS. THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. To the extent that Ubiquiti may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of Ubiquiti’s liability will be the minimum permitted under such applicable law.
  • End User Only. Products purchased on the Store are for use by end-users only, and your order may be refused or canceled if it is suspected that you are purchasing Products for resale.
  • Export Regulation. Products purchased from the Store are of U.S. origin and are subject to U.S. and foreign export control laws and regulations. You may not use or export or re-export any Product or service offered on the Stores in violation of any applicable laws or regulations, including, without limitation, the U.S. export laws and regulations.

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